Tell us what happened

Use this form for complaints, compliments, accidents, near misses and any concern about safety, people or wildlife on our tours. Every report gets a reference number and a named person who follows it up.

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What is this about?

What happened

Short summary

When did it happen?

Where?

Tour or booking reference (if known)

How serious is it?

Describe it in your own words

How can we reach you?

Report anonymously — we won't be able to reply to you

Name

Phone or WhatsApp

Preferred language

I agree that my details are used only to handle this report and are kept no longer than needed.

How was your trip?

Two minutes. Your answers help us improve our tours and how we look after Dominica's nature and communities. If something went wrong, a member of our team will follow it up.

Staff sign in

For Experiences Caribbean staff handling reports. Guests don't need an account.

Case register

Every report from every channel. Open a case to assign an owner, record the root cause and corrective action, and close it with a reply to the reporter.

Choose a case to see its details.

Dashboard

Figures for the monthly review and the annual management report (Travelife 1.23, 10.28).

Tell us what happened

Thank you. Your report is logged.

How was your trip?

Case register

Dashboard

Cases by category

Root causes of closed cases

Open corrective actions

Post-trip satisfaction